Shipping Policy

This Shipping Policy governs the shipment of products offered on the website pawhooks.myshopify.com, operated by PawHooks, located in Madrid, Spain, with contact email hff.ecom@gmail.com. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

In the event of stock shortages or preparation issues, customers will be notified via the email address provided during checkout.

2. Shipping Methods, Areas and Delivery Times

We currently ship to the United States.

Available shipping methods:

• Standard Shipping: estimated delivery time of 9 business days.

Delivery times are estimates and may vary due to external factors such as logistics operations, weather conditions, or circumstances beyond the control of PawHooks.

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, depending on destination, package characteristics, and selected shipping method.

Free shipping is available for orders over 20 USD.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email including a tracking number and tracking link.

If you do not receive shipping information within 15 days, please contact us at hff.ecom@gmail.com.

5. Deliveries and Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, reshipment may require payment of additional shipping fees.

Customers may request a shipping address change before the order is shipped. Once dispatched, address changes cannot be guaranteed.

6. International Shipping and Customs

At this time, we do not offer international shipping outside of the United States. Therefore, customs duties, import taxes, or international fees do not apply.

7. Delayed, Lost or Damaged Packages

If you experience an unusual delay or tracking issues, please contact us by email with your order number and a detailed description of the issue.

In some cases, photo or video evidence may be required to process the request.

If a package is confirmed lost by the shipping carrier, we will work with the logistics provider and inform you of the next steps.

8. Receipt and Inspection

We recommend inspecting the package upon delivery.

If you notice visible damage to the packaging, please document the issue and retain photo evidence of the package and shipping label.

For issues related to damaged or defective items after delivery, please refer to our Return Policy available on our website.

9. Order Cancellation Before Shipment

Orders may be canceled only before they have been processed or shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed and the standard return process will apply.

10. Changes to This Policy

PawHooks reserves the right to modify this Shipping Policy at any time. Updates become effective upon publication on pawhooks.store

11. Contact

For any shipping-related inquiries:

Email: hff.ecom@gmail.com

Effective Date: 30/05/2026